Need to Return a product?

To return a product at A1WV, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department at service@A1WV.COM, or by telephone. NO returns of any type will be accepted without an RMA.

To request an RMA:
By phone: 1-800-555-5555
Monday - Friday: 7 a.m. - 9 p.m. CT
Saturday: 9 a.m. - 5 p.m. CT
By e-mail: service@A1WV.COM

We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem

In general, A1WV accepts returns on merchandise from select manufacturers within 30 days. However, A1WV reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward one of the following:

• FUTURE PRODUCT PURCHASES

• A FULL CASH REFUND
• ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to A1WV on returned items, and A1WV will pay the shipping charges on the replacement or exchange item(s) going back.
• SEND YOUR RETURN VIA COURIER TO THE ADDRESS BELOW: AND A1WV WILL COVER THE SHIPPING CHARGE
  • A1WV
    500 W. KING STREET,
    MARTINSBURG, WV 25401

Returns within 30 days from invoice date can be for exchange, replacement refund or credit at A1WV'S discretion. Please be aware that specific manufacturers have more restrictive return policies.